Microsoft Teams has become a staple for staff members across many organizations, especially as we continue to work remotely. As some areas begin to open physically again, they may be doing things a bit differently to better protect their community, staff, and volunteers. Communications and process workflows are changing. Teams works great for office staff, but what about volunteers who are out there with the ministry staff, “on the front lines”?
Think about the nursery workers, children’s ministry, safety and security teams, and other key roles that may not fall into the category of the traditional office worker. Microsoft defines frontline works as those whose “primary function is to work directly with customers or the general public providing services, support…” These people may need access to tools, resources, and have the need to communicate with each other on a Sunday morning or Wednesday night, but do not need a church email address, and may never touch a computer. Enter Microsoft Teams for frontline workers.
Teams for frontline workers is designed for extending the functionality of teams to retail workers, factory and service staff, and others who do not normally occupy an office type role. The tools provided by Teams are purpose built with the mobile and temporary/shift worker in mind. The tools include normal Teams channels, but also walkie talkie, shift groups, and perhaps most importantly – SMS authentication.
With SMS authentication, volunteers can login to the church’s Microsoft 365 environment with their phone number, no email address required! A ministry staff member can be assigned “manager” role to assist volunteers with setting up their accounts, and initiate password resets if needed. The password is sent to the volunteer’s phone. No technical expertise is needed.
With a quick and simple onboarding process, the volunteer now has access to powerful Microsoft tools to keep the ministry moving. Nursery workers can talk to the check-in team via walkie talkie, children’s ministry leaders can review the curriculum that was shared with them in the Teams channel for their grade level, and safety team members can complete the shared task list of areas that need to be checked on a Sunday morning. All in a simple to use, enterprise grade tool that maintains the data in the church’s systems and provides for a cohesive user experience.
Interested in learning more about how your ministry can adopt new tools to improve communications and processes? Reach out to the ACTS Group for a free assessment.